Terms of Business Agreement

This Terms of Business agreement (The agreement) is entered into and made effective as of June 2024.

PMPM Property Services relating to property management matters, will provide a separate written agreement between the owner and the company. However, these terms and conditions cover most of our general activity and should be considered alongside any other agreement.

In the absence of any other agreement, these terms and conditions will be considered binding.

If any clause fails, it will not affect the provision of all remaining clauses.

 BETWEEN and Including

Homes By Holmes Property management Lda

Including –

Infinite Tours Unipessoal Lda

T/a Faroairporttransfers4u. Com

#Algarvetransfers.Pro

#Algarve-transfers.com

#Homes by Holmes

#Pmpmpropertyservices.Co.UK

#pmpmservices@gmail.com

Or any other associated company.

Registered office

 Casa Lemos Caixa Postal 323a Caminho Das Cortelhas 8200-413 Guia Albufeira Portugal.

 Terms

1. Please read these terms of business carefully and if you have any concerns or questions, please contact us using the following information
2. 00351-924-416-709 Or email:-  info@pmpmpropertyservices.co.uk
3. By accessing or using our services you confirm that you are 18 years of age and that you have the authority to enter these terms of business, and to be bound by these terms and conditions.
4. This agreement is for the period of using our services from point of placing your order, to point of delivery.
5. Please note our services and terms of business may be subject to change from time to time, without notice.

These terms of business are written to assist our clients and all users of our website, App and services, to have a clear understanding of the level of service they can expect.

• Subscriptions

Some parts of our service provision may be subject to monthly subscriptions, if you are subject to regular subscriptions, you will be invited to enter a direct debit arrangement separately.

RESIDENTS VIP Loyalty Scheme

Terms and conditions

Our VIP Loyalty Scheme is available to all residents wanting to subscribe to the scheme, but you must, in the first place, download our App and book at least two services.

1. On your first service show our driver you have downloaded our App onto your device and booked two services, then claim your loyalty card.
2. Once established, on your second service enjoy 10% discount.
3. Take 5 rides and get 15% discount on the 6^th
4. Take 9 rides and get 20% discount on the 10th ( up to a maximum of 50 Kilometres)
5. Your account will refresh after 10 rides.
6. Claim your new Loyalty card and get 10% discount immediately.
7. Only available for up to two passengers.
8. No more than two type, of cabin baggage.
9. If we attend and you are above the maximum allowance to claim your discount, we will of course still provide the service but normal rates will apply.
10. Animals will be allowed subject to being on a lead and sitting on your lap.
11. As we respect and thank you for your loyalty, you are entitled to transfer this benefit to a third party, but they must be in possession of your loyalty card for stamping.
12. It is the holder’s responsibility to monitor the number of services, we cannot be held responsible for the loss or damage to your loyalty card.
13. If you do lose or damage your card please speak to our driver who will be happy to issue a new one.

• Transfer Services

For transparency, all our fees relating to transfers are clearly displayed on our website. All transfer services must be paid in advance, unless special arrangements have been agreed.

2.1) if you are requesting a destination not displayed on our website, it must be agreed in advance. Please speak to a member of our team where we can establish your needs and we can provide you with the necessary confirmation and estimate.

2.2) It is within the company’s discretion which vehicle/s are used for which service.

2.3) It is a legal requirement in Portugal that you must be in position of the booking confirmation, of the service booked, either, electronically, or in paper form, failing to produce this as proof of service and payment, could delay your service.

2.4) Secure payments can be made via PayPal or card, a receipt and confirmation of service will be sent to your given email address. A member of our team will also contact you a few days in advance of your travel to confirm your service and any additional or special arrangements.

2.5) If you need a booster seat, additional luggage space for golf clubs, buggies or wheelchair, please advise us as soon as possible to avoid any delay in your service.

2.6) Additional charges may apply for the provision of any of the above, If we attend and there is a need for any of the above and it has not been booked in advance, we reserve the right to delay or cancel the service.

2.7) If any passenger soils the vehicle in any way, there will be a fee of up to €150.00 to valet it clean ready for the next passenger.

2.8) It is our intention to constantly offer a high level of service provision across all our services and platforms. If at any time you are dissatisfied with us, please, in the first instance, tell us so we can use the information to improve our performance.

2.9) It is within the driver’s discretion, what and who they transport. If you arrive under the influence of drink or drugs, or carrying anything not identified on your booking, the driver reserves the right to refuse you service.

 2.10) Due to our insurance cover relating to ‘overloading’, If you are carrying more than 2 suitcases, per person, we may need to make additional arrangements.

 2.11) For your safety, we can only transport as many people as the vehicle is physically able to seat.

2.12) We will not, and cannot carry anything considered illegal, such as narcotics, open fuel or gas containers, excess alcohol or cigarettes.

2.13) Animals must be on a lead and, or in a secure, specially designed cage for the purpose.

2.14) The company or driver accept no responsibility or liability for anything of this nature packed into any luggage.

2.15) We cannot accept insurance responsibility for anything outside of our fully insured road transport obligations. If you are carrying anything of additional value, you are strongly advised to take the necessary precautions to cover any additional exposure.

 Responsibilities of the passenger

 1) It is the responsibility of all passengers to always follow the instructions of the diver, if at any time the passenger does not comply with the safety requirements of the service, the driver has the right to cancel the service and no refund will be given.

3) Our vehicles are all nonsmoking vehicles, and it is strictly forbidden to light any cigarette or use any electrical smoking device in our vehicles.

5) All passengers must be in a fully responsible state and not considered by our driver to be under the influence of alcohol or drugs. Under theses circumstances our driver has the discretion to cancel or refuse the service.

 Obligations and authorities of the Passenger. 

Passenger shall be obliged: a) to follow all reasonable indications or instructions by the driver such as sitting in the seat indicated, to put on a seat belt before the journey commences. Any lawfully imposed penalty arising from non-compliance with this obligation by Passenger will be recovered from the Passenger. In the Car, Passengers shall be obliged to refrain from: a) damaging and/or soiling the Car; b) the consumption of alcoholic drinks, unless with the specific permission of the driver; c) transporting and/or using drugs or narcotics; d) the use of tobacco products.) aggression, fighting, harassing, threatening, or any other improper behaviour towards the diver and/or others; hindrance in any form whatsoever will not be tolerated. If the driver finds it necessary to terminate the journey due to non-compliance of any of the above the Passenger shall be obliged to pay the full journey fee with no refund.

If a situation occurs or arises in respect to the driver, which a Passenger was not required to be aware of when concluding the agreement, but which, if they had been aware of it, could have been considered reasonable grounds for not concluding the journey agreement, or concluding it under different conditions, Passenger shall be authorised to terminate the agreement. The agreement may be terminated by an oral or written notification, and the agreement shall end at the time of receipt of said notification. In accordance with the standards of reasonableness and fairness, parties shall be obliged to compensate damage suffered because of termination of the agreement. Compensation will be limited to the maximum amount of fees paid.

During the journey, in accordance with general safety precautions, if a Passenger chooses to open any door themselves, they shall be obliged to open the door in such a way that it does not form a hazard or hindrance and/or danger to other traffic or pedestrians.

 Cancellation and refund policy.

To avoid issues in relation to Refunds customers must give at least 48 hours’ notice to cancel or change your booking, you must advise us of any additional services as mentioned above, failing which we reserve the right to refuse any refund.

If we arrive at the pickup point and you have additional needs, or space that you have not previously booked and have the booking confirmation, we reserve the right to cancel or amend the service without offering any refund.

If a passenger or any member of the party does not comply with the drivers’ instructions or causes any issues compromising the safety of the vehicle, driver and other passengers, the driver has the authority to cancel the trip and no refund will be given.

If the vehicle is soiled in any way, we reserve the right to cancel the trip, refuse any refund and add additional charges for valeting the vehicle, to a maximum of €150.00.

 Terms and conditions of service

PMPM Property Management

We at Peace of Mind Property Management pride ourselves on our level of experience and professionalism, we will always endeavour to offer the highest quality of service, if at any time you are dissatisfied, please, in the first place tell us so we can improve our performance.

This is a subscription service, based on a monthly agreement for standard sized villa  of  €200.00 per month, paid by direct debit, or standing order, with a minimum of 12 months agreement, after which the agreement will automatically renew, or either party can give the other 2 months’ notice to cancel.

We will visit your property twice a month for a maximum of two hours per visit and carry out the services agreed, such as Pool cleaning, gardens tendered, mailbox checked, and any mail scanned to the email address provided, we will also do a full security assessment while we are there checking that the power and water is still available. However, we cannot accept any liability for anything outside of our contractual time frame or obligations.

We can only carry out our contractual duties, if we have power and water to enable us to do so, we cannot offer any service refund in the absence of such. However, we will do all we can to remedy this, if we are in funds to do so.

We are happy to be a key holder of your property in your absence, and indeed recommend it in case of emergency, but we cannot be held responsible, or liable for anything outside of our contractual time frames or obligations.

If you have guests staying in your property, we recommend that the service schedule be maintained, as this will help preserve the condition of the unit and offer feedback on condition and performance. We will of course, in reason adjust or visit to suit the convenience of your guests. We cannot be held responsible or liable for any damage the occupier or guest may have caused.

By using our App our you can follow our visits to your property, our team member will click arrived on site and click complete when leaving. During the service visit you can liaise directly with our team member requesting any additional services or live time information you need. 

We understand that banks do on occasion make mistakes and not pay your monthly obligations, however, if the monthly subscription is not met after our polite reminder, we reserve the right to cancel the service without further notice or penalty.

If your plot is of a size that would take more than our standard, two-hour visit, we are happy to provide you with a quote to assist you. Please contact us direct.

We provide all pool chemicals free of charge and use our own tools and equipment, we take no responsibility or liability for any other tools our equipment left on site.

We also offer management support for individual apartments,  multi blocks and or full condominiums, including supporting maintenance needs, accounting for condo fees  and managing annual AGM’s EGM’s, and reporting to the membership.

 Insurance.

We carry the legally appropriate PI insurance for all service we offer, including fully comprehensive cover for all our vehicles.

We carry out and offer different services and we carry appropriate professional and employer liability insurance accordingly. If, however, there is need from time to time to call in additional support, we take no responsibility or accept no liability for their performance or any inconveniences or damage they may cause.

It is the owner’s responsibility to make sure that any additional support called upon have their own appropriate insurance and are suitable qualified to offer the services requested.

 GDPR (Data protection)

By booking our services, you agree to allow us to collect and store your personal information.

Please see our Privacy Policy to confirm how we manage your data.

We confirm, we will never knowingly misuse or expose your privacy or data; it is for the sole purposes of providing you with the highest levels of service provision.